Contours gift vouchers can be used as full or part payment against any Contours Walking, Trail Running or Cycling Holiday. To redeem a Contours gift voucher, enter the voucher’s unique code during the online booking process, or alternatively declare the voucher when booking over the phone. Any credit leftover after a purchase will remain on the same gift voucher code until it is used up or the voucher expires. Please note that if gift vouchers are used against payment of the deposit, this value will not be refunded in the case of a cancellation, in line with our usual cancellation terms and conditions.

Physical gift vouchers purchased through the website or over the phone will be delivered to the listed delivery address by post, and an email confirmation will be sent to the email address specified at the time of ordering. Please ensure that all information entered when ordering the gift voucher is correct; we cannot accept responsibility for any inaccuracies that lead to vouchers being lost, stolen, destroyed or used without permission.

Each gift voucher is assigned a unique code which is registered on our secure database. Should the voucher be lost or you require information regarding a voucher’s balance or expiry etc., only the purchaser may contact us to request this information. For this reason, it is important that the recipient of the voucher keep it safe until all of the balance is used.

Once purchased, gift vouchers are non-refundable, non-transferrable and hold no cash value. A gift voucher cannot be used to purchase another gift voucher or vouchers. Should a holiday purchased with a gift voucher be refunded, any monies owed will be returned on a gift voucher up to the value of the original voucher – any additional balance will be refunded via the original payment method. Any holiday purchased using a gift voucher is subject to our standard terms and conditions.

Contours gift vouchers are valid for two years from the date of purchase. The expiry date will be written on the voucher and included in the email confirmation.

Should you have any queries regarding our gift vouchers, please feel free to contact us.